Return Policy

We are committed to selling high quality Products that we hope you enjoy using. Nonetheless we also know that, for one reason or another, there may be occasions when you need to exchange or return something you have bought. You must therefore make sure that you check your Products carefully at the time of delivery before they are used or installed. We also recommend that you keep your delivery receipt and copy of your order, which is accessible from your online profile as proof of purchase in the event of any after-sales queries. Products purchased can be returned or exchanged within 14 days from the purchase date on production of the delivery receipt and copy of your invoice, subject to the following terms and conditions:

  • Items must be returned in their original packaging/box/dustcover and with all brand and product labels/tags/instructions still attached. Items must be unaltered, unused and in full sellable condition.
  • Any items whatsoever which have been provided free-of-charge with the relevant products must also be returned.
  • If you would like to return a product we have delivered or in process of delivery within the specified period, you may contact our Customer Service Center on +974 4447 7566 to obtain a preliminary approval for the return – we might ask for the photos related to the product you received.
  • Once the return is approved officially by us, returned products shall be delivered in person to the following address:Alfardan Premier Motors Co. LLC
    Jaguar Land Rover Service Centre
    Street No 1, Building No. 138, Industrial Area
  • The customer shall bear the cost of returning the product to the address specified in this policy.
  • The following items cannot be returned or exchanged (unless for manufacturing defects or non-compliance with the prescribed specifications or standards or if the Product received is different from the Product paid for by you, or if the Product is not genuine or are counterfeit):
    • Electronic components

If you believe that the product received is in a compromised /damaged status upon delivery, then please make sure a photo is taken once received to use it as an evidence in your claim

  • If the purchased Products – because of their nature or the way they are packaged or wrapped – can never be reinstituted to the position as they were at the purchase date or can never be offered for sale to the general public, then we may have the right to reject their return or replacement.
  • You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions. We will not be responsible for any loss or damage caused to the items during your possession and may reject the request to return, exchange or refund such products.
  • We may have the right of not accepting the return or replacement of Products, if they were sold during special promotions and/or sales.
  • Note that refunds are made in the same manner as you made the purchase or you have the option to exchange Product for the amount you had initially paid, as you may choose to specify when you contact our customer service centre.
  • Refunds may take up to 14 working days.
  • If the customer paid by credit card, refund will be on the same credit card.

Please note that the duration for return is in accordance with the relevant applicable laws in the State of Qatar, and in case of offers, special conditions are to be applied.

We reserve the right to monitor returns and to refuse orders from customers with excessive returns levels. However, nothing in this Returns policy is intended to affect any consumer rights that you may have under Qatar law.